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Working
Aboard a Cruise Ship
By G Podolsky MD
I
would like to add a new preface to this article. while I still feel
very strongly that my former crew were poorly treated by officers
I would like to emphasize this occurred in the late 1990s. I would
also stress that many of the crew including senior officers were
hardworking people of good character and that i believe that conditions
have improved since when I worked aboard. I have been approached
by several lawyers with ongoing litigation against cruiselines and
I am not interested in being an expert witness especially in a situation
where I have been removed for some time. Please take my article
seriously but with some critical skeptism as some time has
now passed.
Cruise
ships are currently very popular ways to travel, especially in the
Caribbean with people imagining images of the 'Loveboat' or 'Titanic'.
The reality can be quite different. Travelers may forget that they
are no longer in Canadian or American waters and the rules and laws
on the ship can be very different. I had worked as Chief Medical
Officer for the Carnival Cruise line ships MS Tropicale and MS Jubillee.
And the following is a brief description of what working on a cruise
line was like for both travelers and doctors
Learning
Objectives:
1. Introduce clinicians to the on board environment aboard a Cruise
ship
2.
Learn the common and important illnesses and injuries to passengers
and crew at sea
3. Discuss Medical Officers role in Sanitation, Outbreaks and Occupational
needs of the cruise
4. Discuss Human Rights Issues aboard for Crew members and Passengers
Safety concerns
5. Advice for Family Medicine and Travel Medicine Professionals
to prepare their patients for cruise travel: pre-trip physicals,
immunization, chemoprophylaxis and education about inherent risks
of cruise travel and limits of resources
Introduction
When I first decided to talk about my experiences as a cruise ship
physician I simply told my experiences as they unfolded to me. There
are many idyllic views of working aboard a cruise ship and I had
to reconcile these
with my experiences and the stories I had heard from my fellow crewmembers.
There are many authorities on the state of health aboard cruise
ships.1-13 Many of the testimonials from physicians I had heard
were solely praising the merits of working afloat and did not mention
any of the problems I found myself confronted with. I find it hard
to believe we worked in the same media .The travel industry barely
mentions any form of risk in their pamphlets. In preparation for
this talk I read several recent guidebooks on cruising. Other than
a description of the facilities they offered nothing on safety issues.
Several
watchdog groups have raised many serious concerns about human rights
violations, lack of safety, and risky behaviors aboard. Many successful
lawsuits have been won against the cruise industry to give further
credibility to these claims 14-17 It is generally difficult to sue
a cruise ship company because often passengers live outside the
port of jurisdiction and there is also a time limitation effect.
The number of completed lawsuits may represent the tip of the iceberg
against the industry.
I have included statements and from American College of Emergency
Physicians (ACEP) and the Centre for Disease Control (CDC) on their
guidelines towards Cruise Medicine19-20.
It should be noted though that they are only guidelines and not
always watched. Hopefully by forcible confronted with these problems
the Cruise industry will reform by progressive actions. This is
unlikely to evolve by itself and existing and proposed guidelines16,
17,27-29will need to be enforced from without by watchdog organizations.
I have also included some information regarding legal liability
and the rights of passengers and crews15-17,29. This is a difficult
subject to summarize The medico legal environment aboard is an important
part of this talk and must be included although I can only comment
on how it affected the past treatment and disposition of the cases
on my ships and do not wish to generalize to the whole industry.
I have included many good resources that will help readers find
answers to the current status of some issues I raise. All of the
case histories recorded did happen but the names of individuals
and companies have been left out or changed.
Life aboard a Cruise Ship
I will discuss the basic operations of a cruise ship and explain
how the doctors and nurses fit into the hierarchy. Injuries and
illnesses that occur can be divided into those that will occur when
any large groups of people are congregated together as well as the
types of problems specific to a remote marine environment. Cruise
ships are a popular type of leisure travel with people having images
of the "Loveboat". The reality can be quite different. I have worked
as Chief Medical Officer on several large cruise ships. The following
is a brief description of the cruise environment.
Captain
The captain is the master of the ship and runs the ship according
to International Law and the rules of the cruise line. He is also
in charge of medical evacuations, not the physician who must convince
the Captain of the necessity of evacuation.
Staff Crew
The Staff Captain and his staff assist the Captain. It is the Staff
Captain who is in charge of disciplining all cruise ship employees.
The deck crews are also under the staff captain and perform
a variety of maintenance and repair work necessary for the ships
function
The Hotel Manager runs the 'Hotel' part of the ship, with
the Chief Purser and the rest of the pursers running the accommodations.
The Food and Beverage Manager also is responsible for the
catering and dining services aboard. Hygiene is a very crucial issue
and will be discussed later. There is an important coresponsibility
shared with the Chief Medical Officer for ensuring that the Ships
Sanitation record is clean.
The Chief Steward is responsible for the stewards, who run
guest services such as room service delivery and the cleaning of
rooms.
The Cruise Director is an important liaison with the passengers
and is in charge of the cruise staff. This includes the dancers
and shore excursions. This image is best exemplified as "Julie"
from the "LoveBoat" and of all the perceived stereotypes this is
the one that most holds true to the TV show.
The Casino Manager also has an important role as he oversees
the management of gambling a significant revenue for the ship.
Chief Engineer is responsible for the running of the engines
and other systems Other Separate Department heads include: the Chief
Radio Officer who was responsible for communications, Child Care
Director who manages all the day care staff, Beauty Salon
Manager, and the regular Shop Manager. The departments
work together to service the passengers. Every week the captain
holds a meeting, which all the major departments attend.
Security Chief is responsible for ensuring the safety of
the passengers and crew from each other and from external threats.
If there is an altercation aboard ship people were told not become
involved unless absolutely necessary and instead wait for security.
Before strict guidelines were issued, there were frequent brawls
among crew members, usually over unattended women. (After our cruise
line revised its chaperones policy "allowing persons under 21 years
of age as passengers only if accompanied by an escort over 25 years"
there has been a significant reduction in fights.) During one incident
there were multiple victims and blood was smeared over the entire
Lido deck. The injured parties were escorted off the ship and told
to pursue civil lawsuits against each other in the U.S., as the
incidents had occurred in international waters. Generally, the ships'
security unit adopts a passive approach to surveillance, since there
is "no place to run." If caught, they will be processed, and if
necessary, confined to an empty pantry, which also doubles as the
morgue. I had missed reporting a woman being beaten by her husband,
because no one had pointed out her bruises to me while I was in
another room treating her husband with a broken hand. Spousal abuse
especially among newlyweds is not unknown on cruise ships. As with
mainland laws, unless someone brings forth a complaint, there is
nothing that can be done.
During our weekly Captain's Meeting we were briefed on how to look
out for drug smugglers we were informed that it was highly likely
that they would try to come aboard. We were to look closely for
anyone who resisted having their photo with our Parrot, Giant Lizard
or Pirate since this would be one sign that would give them away!
The
crew is truly international being from all over the world. We had
members from China, Philippines, Indonesia, Caribbean, South America,
Europe, and Australia. It may surprise people to know how little
English was spoken or understood. The Captain, Staff Captain and
the remaining Staff were all from Italy and few spoke English good
to well. I was told that our company only hires members of the Staff
department from Italy because of a prior agreement the company had
made with the Italian government. There was a big problem in communication
with the rest of the departments. Language was a major problem as
many senior officers could barely speak English. On routine day-to-day
events this was merely an inconvenience but during emergent and
urgent situations this as a major obstacle. When examining patients
I would always insist on an interpreter since communication became
too difficult. With enough effort I was always able to find an interpreter
which greatly facilitated understanding.
The Medical Department
Depending on the size of the ship, there are one or more doctor(s)
and at least 2 nurses. Medical staff may be from anywhere in the
world but generally speak English. There has been criticism in the
past about the composition and training of medical staff as not
all are board certified. Although the American College of Emergency
Physicians (ACEP) has made guidelines (See Appendix 1) the cruise
ship industry is not under obligation to follow these and ships
are not monitored nor inspected by ACEP.
The infirmary is open during regular office hours for both passengers
and crew, and is open 24 hours for emergencies. Each ship's infirmary
has different capabilities, but generally includes IV fluids, splints,
ACLS medications and a defibrillator. (Appendix 1)
Medical
staff can perform minor procedures, treat accidents, dispense medications
and begin treatment for cardiac problems. Most ships have the capabilities
to communicate with backup experts on shore. Our ship had a satellite
phone to communicate with a Miami Emergency Physician to provide
Medical backup advice. This is useful for both medical and legal
considerations. In general the consulting physician would generally
agree with me that an evacuation was advisable in situations that
I deemed to be emergent.. This was exceptionally useful when I had
to advise patients to be evacuated, since both the patients and
Cruise Officers did not want to organize an evacuation. Infirmary
beds are available for quarantine or for observation of ill patients.
Passengers are responsible for infirmary costs, and these can be
significant. Medical insurance with evacuation coverage is strongly
recommended. Prices for medications are usually higher when compared
with home. On our ship minor medications -analgesics, cough and
flu meds and anti-nauseates were for purchase in the gift store
by passengers. Anyone requiring an assessment or refill was required
to see a physician.
Treating Passengers
Vaccinations for Cruise Ships
Immunizations
are recommended for both the port destinations as well as for the
ship itself. For short cruises a booster tetanus, diphtheria, and
polio, hepatitis A, typhoid, influenza and possible hepatitis B
(for those exposed to high risk situations) is recommended. Outbreaks
of influenza, rubella and other diseases occur on cruises 31-33.
Ports of call may be in developing countries, and people often eat
on shore so vaccinations must also cover the itinerary. Also, the
ship's food handlers come from many developing countries and sanitation
is not always optimal. I was a little upset when I found a gnawed
toothpick in my salad one night. Passengers usually embark on day
trips to shore and are usually back ashore before nightfall. They
usually will not require antimalarial medications. They may be exposed
to insect borne diseases like yellow fever and dengue fever among
others. This is something we did not directly address with passengers,
as they should receive this type of advice with their pre trip check
up.
We had 2 crewmembers with chickenpox during our voyages while I
was working. Passengers and crew should be confirmed to be immune
before joining the ship. Adults who come from equatorial countries
are apt to be susceptible since not all adults may be assumed to
have had varicella infections previously. Our crew members had to
be carefully quarantined, which is not simple aboard ship. The hotel
manager had to carefully search the ship for empty beds and crew
were quarantined with room service for the duration of their contagiousness.
Pregnant women should be confirmed to be immune to rubella and varicella
before they travel since many outbreaks have occurred.
Yellow Fever Immunization
Yellow fever immunization for cruise ship travelers is controversial.
Yellow fever vaccination is firstly recommended for anyone at risk
for significant exposure to yellow fever. This may occur through
daytime exposure to infected Aedes egytii mosquitoes. The vaccine
had previously been thought to be very safe but recent concerns
about viscerotropic side effects causing symptoms similar to actual
yellow fever have been observed in patients immunized for yellow
fever. These patients have been older so those who are over 65 or
immunocompromised are thought to be more susceptible to these side
effects. It is recommended that yellow fever vaccination be used
with caution in high-risk individuals although even apparently healthy
young people can also become very sick..
Yellow fever vaccination is also required by certain countries for
entry from travelers who are entering from countries where yellow
fever is present or the possibility of yellow fever exists (yellow
fever endemic areas). This is to protect that country from any imported
yellow fever virus being introduced into their mosquitoes so that
an urban cycle of yellow fever does not start. For reference of
each country's yellow fever requirements the CDC provides updated
information1. Some cruise itineraries take place through yellow
fever endemic countries and ports of call may include cities where
travelers may do a shore leave. Yellow fever may not exist in the
port but in the surrounding countryside, which, although travel
to is unlikely, is still accessible by day-trippers. Balancing out
the needs of the passengers to fulfill their entry requirements
may be difficult. Yellow fever waivers are given for true medical
contraindications and will allow people with egg allergies and immunocompromised
statuses to travel but waivers should not be abused since these
very individuals who have their yellow card waived can also become
the perfect vehicle to spread yellow fever.
Common medical problems aboard ship for Passengers
With a large passenger count and a crew almost as large basically
anything can happen aboard. Clinicians may expect to see anything,
as passengers will often minimize their illnesses despite what their
tickets warn against. Peake34reports a breakdown of common complaints
aboard which reflects a distribution similar to an urgent care facility.
Table
1.Breakdown of Infirmary visits by Main Diagnosis 34
| Principal
Diagnosis |
Visits
to infirmaries |
% Distribution |
| All Patient
visits |
17147 |
100 |
| Neoplasm
related |
15 |
.2 |
| Endocrine/Immune
|
56 |
.8 |
| Mental
Illness |
51 |
.7 |
| Nervous
System |
653 |
9.1 |
| Circulatory
|
239 |
3.3 |
| Respiratory
|
2077 |
29.1 |
| Digestive
|
635 |
8.9 |
| Genitourinary
|
230 |
3.2 |
| Skin |
182 |
2.5 |
| Musculoskeletal |
224 |
3.1 |
| Injury
related (total) |
1299 |
18.2 |
| Other non
specified |
893 |
12.5 |
Traveler's
diarrhea
This condition can generally be averted by careful attention to
what you eat, especially on shore. The cruise doctor is responsible
for doing a weekly "diarrhea log" of all affected passengers and
crew. If the ship has an incidence of 3%, it is considered significant
and must be submitted to the CDC35-46. They generally investigate
large outbreaks. Part of the assessment of cruise ship hygiene depends
on the regular submission of the weekly diarrhea log and failing
to comply will cost points off the ships rating, so this is done
scrupulously and is one of the major duties of the ships doctor.
Sea Sickness.
It usually takes a few days to get your "sea legs". Avoiding excessive
alcohol and sunburn, helps prevent dehydration. Medications such
as Gravol, Meclizine, and Phenergan, all help in controlling symptoms
(during the first few days). Injections of Phenergan are available
and are usually effective. Pregnant women may have prescriptions
from their own doctors (for Gravol or Diclectin) or may try ginger.
To avoid seasickness it is recommended to stay in the middle of
the ship, near the center of gravity where there is less sway).
Avoid reading. If above deck, focus on far away objects. Sea bands
to provide acupressure to prevent and alleviate seasickness were
very popular although there was very little evidence that they helped
anyone.
Sexually Transmitted Diseases (STDs)
Many of the crew, especially officers are openly promiscuous with
passengers47-48. The crew appeared to have little knowledge of STD
prevention, which is very worrisome considering the prevalence of
HIV in many parts of the world. Many crew members had multiple partners
and some had literally a 'girlfriend in every port'. The crew is
not regularly tested for STD's. Both male and female crew members
will be fired if they are found in any passengers' cabin, unless
they are working there. Occasionally there are charges of rape or
other forms of assaults against crew or other passengers. Such incidences
can generally be avoided by using one's common sense. If there is
an occurrence, seek out a security officer and they will deal with
the dispute. Remember, depending on where actions occur, there may
be "no law" and the ship is under the Captain's jurisdiction.
Disabilities
Cabins specifically designated for people with disabilities are
not always available. One of our passengers, a 21-year woman with
metastatic spinal cancer, had requested such a cabin and became
severely injured when a malfunctioning door crashed into her, further
limiting her mobility. Although the cabin was designated as "handicap
accessible," it had not been properly maintained as such and the
stewards responsible for this cabin did not have the proper training
to do so. Many special themed cruises are available. Among these
are dialysis cruises with specialized medical care49.
Accidents
Incidents whether on or off the ship, should be reported and documented
by the ship's security staff as well as medical personnel. Most
injuries are simple and similar those in an urgent care clinics34.
As mentioned above, simple fights break out. X-rays were unavailable
on board but available at all ports if required for non-urgent problems.
Some accidents were from stumbles and falls. After a fall in a previously
safe part of the ship the Captain's staff would post another ubiquitous
"Watch your step" sign near the offending area so as to limit future
liability. There were a small minority of accidents brought to our
attention by "career passengers" which were people who had sustained
previous falls on prior cruises and would again attempt to get future
free trips. These passengers were always examined for free and a
detailed report was forwarded to security. The hotel manager would
then decide if any compensation was appropriate.
One passenger, very soberly, told me that 'something should be
done' to prevent future injuries where she fell where she had in
fact rubbed her elbow against a perfectly flat, blunt wall on a
long corridor
I did see one bad case of jellyfish envenomation although we
did not identify the species. Hazards like marine animal encounters
and SCUBA related problems are possible since many vacationers also
embark on a variety of activities at port50-52.
Assaults
There are many recorded assaults on both guests and crew members
by both passengers and crew. The cruise ship is looked on as a finite
area and security is ever present. Crewmembers are instructed not
to get involved in altercations and simply observe until security
officers arrive.
A DJ was assaulted by a teenager a causing a severe tendon injury
his dominant hand. He was injured while attempting to stop the boy
from stealing music. Surprisingly many of the security officers
were diminutive and not at all physically impose and would not help
the DJ against the boy. He was surprised to be criticized for defending
company property. It was generally believed among crew that the
main purpose of security was to observe and keep them from violating
the company's rules and not to protect them or passengers.
When I first worked for the cruise line altercations between
young men were common over women. Our cruise line made a very clever
change to their rules, which made theses types of fights less common.
It was observed that fights often occurred as groups of men came
aboard to meet college spring break coeds. The company changed its
admission rules that limited anyone under the age of 21 from coming
aboard unless they had a chaperone over the age of 25 years. This
prevented groups coming aboard with one member over 21 acting as
the chaperone.16
One big fight turned into a riot after two groups fought over one
girl on the lido deck three o'clock in the morning. One man had
extensive lacerations that were caused when another broke a beer
bottle over his head and another individual had a broken nose. Blood
had been smeared across the entire lido deck as drunken bystanders
had spread the blood in a panic. Clearly from eyewitnesses and the
amount of damage done, security was unable to deal with the situation.
I treated several of the major participants but those with minor
injuries typically did not present to the infirmerary. A security
officer gave the men their reports and both men were told to take
their grievances to a civil court in Florida if they wanted to litigate
against each other.
Sexual attacks and rapes have frequently been reported aboard
cruise ships and are generally under reported and settled out of
court14-17,53. Several successful lawsuits and prosecutions have
been completed for rape and child molestation accusations against
cruise ship employees. For our company, officially no crew member
was allowed to be in a passenger's room unless allowed to attend
on official business and they were found they would be fired. However,
if they brought a passenger back to their own quarters any relation
that occurred was implied to be consensual and was overlooked since
the company would not be liable for rape.
Aboard the ship there was clear demarcation along class ranks. For
simple laborers (galley workers, stewards) a zero tolerance attitude
was taken. For other "middle class" worker (shop staff, cruise hospitality
workers and junior officers) a more indulgent attitude was allowed.
For senior staff (department chiefs) more rules did not apply. Senior
officers would have their wives and children aboard with them during
a one-week stretch only to have a mistress come on the following
week. Musicians freely admitted to having contests to see who would
sleep with certain passengers first and would claim up to five different
women in one week. Clearly much of the time their relations are
consensual and equally sought by both passengers and crew but many
passengers have reported excessive harassment by senior officers.
Lydia One evening a 19-year-old woman mentioned to me how
one of the senior engineers (50 years old) had attempted to drag
her by her wrists towards his cabin. She had resisted and told me
she had reported the episode to security. I spoke with the Security
Chief and he denied that he had heard anything.. I talked to her
again and she admitted that she had decided to not pursue a complaint,
as she did not want to get the poor man in trouble. Later that cruise
during the Captains weekly staff meeting a complaint letter from
another passenger was being reviewed. One complaint stated as the
Captain summarized that the "Italian Officers were getting too aggressive
in the disco'. The Captain wanted to find out who had written it
and when he found out it was from a 50 year old married women he
chuckled and dismissed it out of hand.
"Deena" During one of the nights, one of the beauty salon
girls was attacked by her boyfriend in a public corridor (in full
view of other passengers and crew) and dragged into her cabin. Her
boyfriend worked on another cruise line and was visiting. While
I was examining her in my office for superficial bruises and abrasions
the staff Captain appeared and demanded that she decide within ten
minutes to press charges. If she would, her attacker would be deported
back to his home country and if not he would resume his job on the
other Cruise company. While waiting to disembark at the next port
of call she was forced to confront her assailant as he also waited
to disembark. Security had made no effort to separate the two. The
cruise industry has a long history of sending its problems away
quickly to side step liability and lawsuits.
Working with Shore Doctors in Foreign Countries
Ships try to maintain list of doctors at ports of call that seem
to provide reasonable treatment. But sometimes patients chose their
own doctors, with variable results. For example, we visited one
practitioner to whom we had been referring crew to and found him
and his facility acceptable but some patients returned with expensive
prescriptions for multivitamins or very poor advice. When interacting
with shore doctors its best to work with people you know best. Often
the local Embassy of your country can provide a list of practitioners
in the area and while they may not specifically endorse any they
can tell you about recent complaints. The international society
of travel medicine also has a listing of travel clinics worldwide
but not every country is represented54.
We used a local Dentist in Mazatlan to replace fillings for crew.
I was curious to visit so I inspected it once. The Dentist was very
apprehensive about his attention to sterility. Although it was not
my intention to grade him I found his office very professional and
clean with a working autoclave.
SAFETY
DRILLS
Man Overboard
People do go overboard and it is important to know the proper ways
to respond to emergencies. Passengers are shown the proper safety
measures and responses when boarding and while participating in
lifeboat drills. For man overboard situations, witnesses should
point at the spot where the person was last seen while someone runs
to stop the boat. By maintaining a bearing it becomes easier to
find the lost person.
"One of the passengers had been standing on the upper rails,
urinating while intoxicated, and fell into the sea. Many cruise
ships and rescuers were diverted to that area. Roughly 12 hours
later, he washed up on shore alive and well! Back on his ship everyone
who had been mourning him, now wanted to kill him for ruining their
cruise!"16 All crewmen are trained as sea men and are required
to practice mustard drills several times to be proficient. During
one drill I was required to take my place in Lifeboat number one,
which in the case of an emergency would contain the Captain, Chief
Radio Officer and me, Chief Medical Officer. In this drill ropes
on tethered pulleys physically lowered us into the water and back
again. The Chief Radio Officer explained to me that the Captain
never went into the Lifeboat because he didn't trust them16 especially
since a boat had flipped from bad ropes and caused a crewmember
to crush his legs. This was settled out of court. The Radio Officer
also pointed out that in the event of an emergency that would tilt
the boat significantly starboard or port due to the ships height
and placement of the lifeboats, not all lifeboats would be serviceable!
The Mustard Drill for the Medical team was the infirmary, which
for our ship was deck 3. We were to gather there and wait for casualties.
As this was close to the bottom levels we were also told to quickly
evacuate on our own initiative if we saw water coming up the stairwell!
Our drill team did not perform well during our fire drill with 2
members of the stretcher drill not showing up. The crew was able
to put out a real fire aboard in the laundry, which was self limited
and only lasted 30 seconds, or less.
Inspection Day
It is well known that cruise ships are inspected by the Coast Guard
and Center for Disease Control (CDC). The CDC publishes a green
sheet based on random inspections of cruise ships see Table 2. I
should point out that inspections are not completely random because
there is enough time for companies to touch up. The inspection for
our fleet only occurred in American ports. So while at least four
of our boats were inspected the rest of the fleet had a few days
warning when they would be inspected as they arrived into US waters
from foreign ports.
Our traveler's diarrhea log was completed each week and was required
for the green sheet so that was one aspect of the green sheet that
was easy to control. We never exceeded the 3% incidence necessary
to take action. The night we were scheduled to arrive in port we
had a near collision with a fishing boat. The crew and I were told
that it was in our lane but air on board radar was on the wrong
setting. At the last instant our ship veered to miss it. The next
morning I awoke to find a mess in my room as all bundles had fallen
out of cabinets, chairs and tables. In the infirmary, things were
worse with all the medical supplies on the ground and a few glass
items broken. I called all staff in off duty or otherwise and in
the next two hours we cleaned up everything, fixing any damages
or duty items. The inspector came in and passed us with only a few
points off (none of it was medical).The passengers had been told
we had hit a few large waves in the night but the Los Angeles Times
reported the event16 . The Company had been worried because two
of our sister ships had failed. One had failed because of a dead
cockroach that had been found in a public ice cream machine. On
the ship I had worked on cockroaches were acknowledged permanent
guests. To combat them poison was spread by the staff crew around
the drains in the sinks and restrooms.
Our other ship had failed when one of the onboard swimming pools
was over chlorinated while another was under chlorinated conditions,
which have been linked with Legionella outbreaks55-58. When a similar
review by the Coast Guard was due the Captain knew it was coming
so it was no surprise.
Table
2. The Vessel Samaritan Program Covers
Score
is out of 100 and focuses on ship's water supply
(storage, distribution, protected and disinfected)
Ships spa and pools (filtration and disinfections)
Ship's
food (storage, protection, service potential for food and water
contaminates)
Practices
and personal hygiene of employees
General
cleanliness and physical condition of the ship (includes absence
of insects and rodents)
Ships
training programs in general environment and public health practices
Occupational
and Family Medicine Aboard for Crew Members
There is a good proportion of occupational medicine among the
crew, especially musculoskeletal overuse problems59. If a crewmember
is very sick the medical staff may recommend evacuation. For less
urgent problems consultation with portside consultants in the
USA and in other countries can be made while a ship is in port.
This included referrals to dentists, physiotherapists, internists
and sub specialists and gynecologists. Interestingly cruise physicians
were forbidden to do gynecology exams on female crew except in
emergencies. No reasons were given for this but undoubtedly reflect
prior boundary issues in the past. The general crew was multinational
and made up of members of all 6 continents and many had variable
states of health care, some of them claimed to never having seen
a doctor in their life. Members from developed countries had claimed
to have a pre-crew physical as well as an HIV test. I myself had
no physical or confirmation of prior vaccinations done.
All crewmembers were compelled to complete a Panamanian physical
on the ship that I worked on which was registered in Panama. This
consisted of a simple history and physical checklist and cursory
review of systems to satisfy the Panamanian authorities. All crew
had to pay $50 US for this procedure. This examination had very
low predictive value in determining any type of illness and was
more of a financial incentive than anything else. Most of the
crew despite coming from poor backgrounds are hardworking and
honest. The deck hands may work more than 12 hours a day at less
than minimum wage and are often treated poorly by other staff
and passengers. They often depend on tips from customers yet may
do very well from the tips they make relative to working in their
native countries.
"Flags of Convenience"
Our cruise line had its ships registries under Panamanian or Liberian
registrations, as this was significantly cheaper than being US
registered and we were not subject to US laws while at sea. These
registries under "Flags of Convenience" enable companies
to avoid paying taxes and establishment of unions and are crucial
to the high profitability of the cruise industry.
I had noted that while on a Liberian registered vessel our home
country was in the middle of a violent civil war. Because we were
under a flag of convenience regular rules and regulations that
one would expect in North America were absent. There is no minimum
wage for workers or labour protection laws. Some crew worked in
excess of 12 hrs per day at less than 1 dollar per hour. While
it is true that they may indeed do better aboard a cruise ship
than they would in their own home developing country this is still
exploitation.
Most crewmembers are passive and accept what is meted out to them
but I observed a sudden change or "Last Day Syndrome" where previously
quiet crew would speak out if challenged by the usual authorities.
They knew that they were going home regardless and didn't care
anymore. One casino worker violently let out that she was glad
that she would no longer be treated like an animal and allowed
to walk down a hallway without constantly under suspicion of breaking
company rules. I also observed that the usual supervisors knew
well enough to stay away from crew near their last day.
Case Study: Luis, the Ideal Worker
I had noticed that one of the older cooks aboard had been particularly
subdued and pleasant to everyone. He had attended the clinic with
a translator because he only spoke Spanish. A week later, the
Food and Beverage Manager had praised him on what a great worker
he had been and all he ever did was get up and go to work and
then go back to sleep causing no problems and always being reliable.
This sounded very suspicious to me and I couldn't t stop thinking
about it. I remembered that one entry in his chart had mentioned
he was on digoxin and I started to think- if I had been there
for weeks who else could have given him any? I immediately called
him in and found that he hadn't taken either his digoxin or lasix
for a few months and was fluid overloaded with CHF. After resuming
his medication after a week he had a normal affect and even took
to wearing a print Hawaiian shirt apart from his Cook's uniform
during his time off.
Case
Study Lorelei, The Non-Ideal Worker
I had been seeing a manager from the casino with recurrent right
shoulder pain for several weeks after a lighting fixture in her
room had fallen on her at night. She had received anti-inflammatory
medication and physiotherapy during our ports of call. Finally
we referred her to a shore side orthopedic doctor who ordered
an MRI and gave one cortisone injection. She failed to improve
and was mostly miserable in her job. Company policy was for her
o return home to Columbia and get definitive care there. The cruise
we were on traveled in a circuit starting from Tampa to Grand
Cayman to Cozumel and then New Orleans before Tampa again. She
had been told that she would disembark in Tampa. The company secretly
arranged for her to be disembarked 3 days earlier in New Orleans.
From there she would be returned to Columbia so as to have no
chance of meeting with any US based lawyers to either apply for
landed immigrant status or initiate an injury lawsuit.
Family
and General Practice
Many of the Crew Staff had regular medical conditions and quite
a number were over 55 years. My impression was that the Company
doctor was they're for them to see twice a day between or during
their shifts but previous physicians did not encourage this. This
population could have any conceivable condition and some were
aboard for over 12 months.
Our cruise line had a strict policy that if their female employees
get pregnant, they are sent home. And the employee's superior
must report the pregnancy to the company, or lose their job as
well. Requests for abortions were referred off shore and not recorded
by the medical department. The infirmary did not recommend birth
control pills because our cruise lines did not officially endorse
the pills. I had spoken with the Medical Director specifically
and he confirmed this. He also had added "that the company officially
did not promote birth control pills for employees because of the
unknown long term side effects but they were welcome to see a
shore doctor and get these privately".
Case
Study, D was a young woman who had recently discovered she was
pregnant. She knew that she would be sent home but told her supervisor
anyway. Both she and her boss came to the infirmary and asked
for a therapeutic abortion. As is the custom in Canada I immediately
started to fill out a shore side referral for a gynecologist referral.
My nurse at the time took my referral and ripped it into small
pieces, and took out some torn pages from the New Orleans Yellow
pages directory. She gave the girls the name and contact number
for an abortion clinic at our next port stop and added, "don't
you ever tell anyone who gave this to you". She later explained
that this is how this was done onboard.
Clearly there may be a conflict in doing what is best for the
patient while following the company's guidelines. Although cruise
lines have guidelines for accepting passengers with advanced pregnancy
or other serious severe medical problems we encountered several
people who "pushed the envelope" of what was acceptable safe travel.
Although tickets told passengers they could not come aboard with
certain advanced illnesses we frequently would see patients cart
their own oxygen aboard. Rarely some patients preregistered with
us by giving us a copy of their old medical records and an introductory
letter from their physician in case they had a problem.
Confidentiality - "Friends of the Clinic"
This next section is a topic that I don't believe has been addressed
anywhere. I am referring to the number of non-medical people who
used the infirmary space for personal use, which compromised patient
confidentiality. The infirmary clinic hours were run during two
specific times although we always would accommodate emergencies.
The nurses aboard are given considerable autonomy in the running
of the clinic. This is expected since many of the physicians filled
temporary positions on our line and were generally temporary whereas
the nurses had larger six month plus contracts. This led to many
nurses acquiring friends that would stop over during working hours
making it difficult to keep them from learning that other crew
were there. As the ship is a small environment, rumors would easily
get around. In one case one married nurse's onboard lover would
stay overnight, as her cabin was located in a separate confined
section of the infirmary, and would leave as I arrived for work.
This same nurse was later removed from the ship and transferred
to another on the grounds that another nurse who was the Chief
Engineer's mistress wanted her position!
Medical staff would also make gifts of medical supplies or favors
to crew staff. This seemingly innocent practice rapidly polarized
the crew's staff against the other nursing staff responsible for
inventory.
Irregularities in Dispensing Medication
One nurse had been giving young women surgical dressing so that
they would not have to pay for sanitary napkins. This was a minor
offence but created great resentment among other staff who were
responsible for overhead. Later this same individual was found
dispensing morphine to a young male crewmember for mild back pain
without my prescription or knowledge. In this case we had a long
talk with her and she professed to reform but resumed her ways
very quickly. As Chief Medical Officer I was faced with a dilemma.
If I fired her, and I didn't believe I had authority enough to
do this, I would be condemning the rest of the nursing staff to
do more work until we reached the next port or were able to find
a replacement. This was also during a portion of the cruise where
our satellite phone did not work and I could not consult the Fleet
Chief Medical Officer for direction. Because of the infirmary's
close quarters special sensitivity should be used in guarding
crew's medical information. The crew was very apprehensive at
first from receiving medical care aboard. They seemed to generally
feel that there was little attention to their prior problems by
either nurses or physicians. As many Doctors viewed their job
as a vacation they often let many nurses do their job for them.
Case Study Emily One woman had told me she had approached
a previous doctor with complaints of fixed suicide ideation including
active plans of throwing herself overboard but was told by him
there was nothing he could do for her depression. He also specifically
told her he was too busy to arrange any time to speak or console
her and didn't believe that any pharmacotherapy would benefit
her so he declined any therapy. I found that some days I had four
to five hours of free time and such a response to a person is
inexcusable. This same doctor had been prescribing continuous
doxycycline indefinitely for a man for 6 weeks for no other reason
than that he might have a STD. In another instance the nurses
had covered for him because he was too intoxicated to attend to
a patient suffering myocardial infarction resuscitation.
There were enough similar accounts backed with records to affirm
that crewmembers often received substandard medical care. In another
situation neither of the nurses aboard was capable of putting
a very easy intravenous line on a stable patient. Physicians and
nurses who had experience in Family Practice and Emergency were
much more skilled and professional in dealing with emergencies
in general while those who had cruise careers were noticeably
less skilled in attending emergencies. It would suggest that many
incapable individuals may possibly gravitate towards a cruise
career as they would be freer to do what they may with less professional
supervision.
Several crewmembers related that they obtained their own medications-
birth control, antibiotics, and analgesics from Mexican pharmacies
without prescriptions so they would not get hassled in the clinics.
They preferred to pay for their own medications even though the
company would dispense many for free. Another crew stated there
was a thriving trade in street drugs aboard although I myself
never saw any evidence of this.
Significant Injuries Requiring Evacuations
Medical evacuations are indicated for patients who are very ill,
badly injured or in need of immediate treatment. But evacuation
is not always practical, and always very expensive. The Captain
and Chief Medical Officer will make arrangements to evacuate patients
to the nearest appropriate hospital. The ship's doctor can only
recommend evacuations, not order them, but no reasonable captain
would go against their doctor's medical opinion. Some of the medical
emergencies we encountered included myocardial infarcts; strokes,
deep vein thrombosis, and open fractures.
The U.S. Coast Guard will evacuate passengers from ships that
are within 100 miles of the U.S. coast. Many cruises, obviously,
travel much further than that. And there are watershed areas where
there is about one to one and a half days between ports. When
passing through these watersheds, evacuation becomes difficult
for many reasons, including: logistics, many passengers/patients
are reluctant to leave the ship; and changing course if necessary,
angers lots of passengers. Sometimes the ship is reversed to the
last port or sped up past its cruising speed. Although in the
Caribbean the arrival time between islands is usually given as
a day, it can usually be accomplished in a few hours. This is
not widely done, in part because the company benefits more from
keeping the passengers in international waters longer so they
can gamble more in the casinos.
Transport time for sick patients will vary according to where
in the cruise the event takes place..One study showed a main time
from the physician calling for an evacuation to arrival at hospital
was 16.6 hours60,61. Each cruise has a preplanned course that
gives in a set pattern. On ocean going cruises with sea days there
are certain known "watershed areas" of where access for help or
speedy evacuation will be very difficult. One hotel manager had
confided with me that this is specific information they keep from
the new doctors so as not to worry them. If a passenger has an
incident while traveling away from a port of call and with no
significant air evacuation available, this will obviously cause
a delay in patient transfer.
Some urgent emergency situations that had occurred for me are:
Deep vein thrombosis in the deep blue sea A young woman
with a prior pulmonary embolism from a deep vein thrombosis presented
to our infirmary in the middle of the Gulf of Mexico with symptoms
of her previous deep vein thrombosis. After consulting with a
physician in Miami and the patient, we agreed to initiate a heparin
infusion empirically and take blood to establish a baseline PT,
PTT. The woman had an uneventful transfer to Tampa.
Open fracture On a cruise out of Grand Cayman a deckhand
had crushed his index finger with an open wound. Although not
life threatening, an open dirty wound could not wait for air next
port of call and I advised evacuation. In this instance the ship
had to be turned around back to the Grand Cayman. The staff was
very unhappy with my decision and I was shown a bill for all the
"wasted fuel" that my diversion has caused by one of the junior
engineers.
Second open Fracture from doing the Jitterbug While leaving
Tampa an elderly couple had been dancing the jitter bug and the
lady had sustained an open fracture of her right wrist. A small
cube of wrist bone was actually located on the dance floor. I
had wanted to attempt to identify it but it was thrown out like
waste before I could secure it. Since the cruise was still in
American water I had assumed that it would be an easy evacuation.
Initially the cruise was only two hours out of port heading for
the Caribbean at 900 pm. The coast guard was contacted and despite
our Captain's protests that I just put a cast on it until we get
to Grand Cayman I understood that we would get an evacuation.
After three hours of waiting I found the Captain had changed the
plan to meet a coast guard ship in 15 hours. I spoke with the
coast guard again this time impressing that this woman had at
least a limb threatening injury and given her diabetes and past
medical health a risk for sepsis. The coast guard agreed to send
a helicopter. The husband who had previously been told he could
not go with his wife now would be allowed to go. At three a.m.
I received a phone call from one of the Italian officers informing
me that the 'helicopter is broken'. He followed with a pregnant
pause, which I believe he expected me to yell at him. (I didn't)
I asked and found that the next one would be available at 0500.
The copter arrived with a wire litter basket and hoisted the patient
up. In this case the patient was seen in Fort Lauderdale and had
a 3.5-hour debridement surgery. Her husband hearing of her state
was forced to have his cruise by himself until we reached Grand
Cayman one and a half days later.
Indeterminate Chest Pain and denial During a trip out of
our San Fernando Port, one of our elderly patients had syncope
without chest pain. He had a strong history of vascular disease
and stroke. After his collapse his physical exam was unremarkable
and EKG only showed non-specific ST changes. I contacted Miami
and discussed the situation. Of coarse there was no way of ruling
out an event since we had no way of assessing enzymes available.
After a talk with the patient I advised him to treat this as a
myocardial event and he should he on oxygen and transferred. He
disagreed and wished to remain a passenger. He had that right
and we could not transfer him while at sea against his will. This
ship would also charge him for oxygen and observation in the infirmary
so he declined all treatment. This was all happening as we were
leaving US water and we would shortly be in a position where air
evacuation would be impossible. To make things worse one of the
nurses I had previously disciplined for giving narcotics without
my knowledge (see other anecdote) was now advising the patient
not to listen to me. After we passed out of US waters the patient
remained stable. At the Captain's discretion we created a port
we would not normally go to at Cabot San Lucas. By now being "at
port" we had the discretion to force the patient to receive medical
attention. He was transferred via a launch since our ship remained
at sea. Now unhappy with being in a Mexico hospital he arranged
a separate jet evacuation himself to return to Los Angeles. During
the time I spent assessing him I had originally attempted to obtain
his prior EKG from his family physician in Santa Monica, but the
sat phone which wasn't always working broke down and although
I was able to speak with his doctors office I was unable to receive
the fax of his prior records and EKG. I strongly advocate all
cardiovascular patients to bring with them a recent EKG and legible
list of their medications and relevant medical history. This makes
working in the dark easier.
Stroke in Port On arrival in Tampa one man presented with
numbness and hemiparesis just as I was departing the ship. I put
him on ASA and oxygen but I found that I was on my own. The porters
seemed disinterested in calling for an ambulance because they
has so much to do and my nurse who like myself was ending her
current contract left the ship in the middle of the resuscitation!
After much convincing I persuaded the remaining staff to help
me and we transferred him off.
Each
of these situations exemplifies the variability of available resources
at different times on the same type of cruise. Communication with
a multilingual crew is difficult and advanced planning is necessary
and the same approach will not work each time. Conclusion Cruise
ship vacations are currently a very popular form of travel and
offer several advantages for travelers with handicaps, special
needs (including dialysis) and the elderly all of who may vacation
in a controlled environment. Concerns due to remoteness of specialized
care and questionable onboard practices may spoil this idyllic
solution. Travelers should first be sure that they are fit enough
for remote travel 62-64, and have with them their current medical
records and enough medication. If questionable they should review
their health with their family physician and ensure that they
have all the recommended immunizations including if appropriate,
yellow fever.
Cruise ships must have competent medical staff. At present whether
adequate care exists is questionable,65,66. Published guidelines
exist but are not mandatory and it is unclear how closely they
are followed among all ships and companies. It is also difficult
to declare standards since an infirmary will never be equal to
an emergency department yet many of the successful lawsuits suggest
that much more improvements need to be made. Infectious outbreaks
occur regularly on ships. Not all passengers or crew are fully
immunized or screened so this is likely to continue and cruise
guests must accept some risk. Seniors are encouraged to have their
influenza and pneumococcal immunizations and all women susceptible
to varicella or rubella should be vaccinated before their pregnancies
The shipboard environment has previously been thought to be a
blank slate but crewmembers from all over the world may also carry
polio, tuberculosis, typhoid, hepatitis A and B, and HIV so passengers
should consider the ship as another country unto itself in their
pre-trip planning.
Finally Cruise ship physicians must be prepared to deal with occupational
and family practice health issues. Issues of Human Rights and
Sanitation are intimately related with Health although not "part
of the job description". Raising the problems with "Flags of Convenience"
will lead to the discontinuation of many health issues and ultimately
aid passenger, crew and cruise line in the long term.
Appendix
1 Recommendations for Onboard Medical Staffing aboard Cruise ships
ACEP Revised October 2000
The specific medical needs of a cruise ship are dependent on variables
such as: ship size, itinerary, anticipated patient mix, anticipated
number of patients' visits, etc. These factors will modify the applicability
of these guidelines especially with regards to staffing, medical
equipment and the ships' formulary. Medical care on cruise ships
would be enhanced by ensuring that cruise ships have: 1.
A ship medical centre with medical staff (physicians and registered
nurses) on call 24 hours per day, examination and treatment areas
and an inpatient medical holding unit adequate for the size of the
ship. A medical centre with adequate space for diagnosis and treatment
of passengers and crew with 360° patient accessibility around all
beds / stretchers and adequate space for storage.
One examination / stabilization room per ship
One ICU room per ship
Minimum number inpatient beds of one bed per1000 passengers and
crew
Isolation room or the capability to provide isolation of patients
Access by wheelchairs / stretchers
Wheelchair accessible toilet on all new builds delivered after January
1, 1997
A contingency medical plan defining:
One or more locations on the ship that should:
be in a different fire zone (from the primary medical centre)
be easily accessible o have lighting and power supply on the emergency
system.
Portable medical equipment and supplies including:
Documentation and planning material
Medical waste and personal protective equipment
Airway equipment, oxygen and supplies
IV Fluids and supplies
Immobilization equipment and supplies
Diagnostic and laboratory supplies
Dressings
Treatment - medications and supplies
Defibrillator and supplies
Communication equipment for each member of the medical staff
A clear procedure in case the primary medical space cannot be used
Crew assigned to assist the medial staff 2.
Medical staff who have undergone a credentialing process to verify
the following qualifications:
Current physician or registered nurse licensure
Three years of post-graduate / post-registration clinical practice
in general and emergency medicine OR
Board certification in:
Emergency Medicine or
Family Practice or
Internal Medicine
Competent skill level in advanced life support and cardiac care.
Physicians with minor surgical skills (i.e. suturing, I&D abscesses,
etc)
Fluent in the official language of the cruise line, the ship and
that of most passengers 3.
A medical record and communication system that provides:
Well organized, legible and consistent documentation of all medical
care
Patient confidentiality
4. Emergency medical equipment, medications and procedures:
Equipment:
Airway equipment - bag valve mask, ET tubes, stylet, lubricant vasoconstrictor,
suction equipment (portable)
Cardiac monitor and back-up monitor (2)
Defibrillators, two (2) portable, one of which may be semi automatic
External cardiac pacing capability
Electrocardiograph
Infusion pump
Pulse oximeter
Nebulizer
Automatic or manual respiratory support equipment
Oxygen (including portable oxygen)
Wheelchair
Stair chair and stretcher
Refrigerator / Freezer
Long and short back boards cervical spine immobilization capabilities
Trauma cart supplies
Medications Emergency medications and supplies for management of
common medical emergencies, to include:
Thrombolytics and sufficient quantities of advanced life support
medications, in accordance with international ALS guidelines, for
the management of two complex cardiac arrests
Gastro-intestinal system medications
Cardiovascular system medications
Respiratory system medications
Central nervous system
Infectious disease medications
Endocrine system medication
Obstetrics, gynaecology and urinary tract disorder medications
Musculoskeletal and joint disease medications
Eye medications
Ear, nose and oropharynx medications
Skin disease medications
Immunological products and vaccines
Anaesthesia medications
Procedures
Medical operations manual as required by international safety management
code
Medical staff orientation to the medical centre
M aintenance for all medical equipment as recommended by manufacturer
Code team trained and updated regularly
Mock code and contingency medical plan drills on a recurrent basis
and as recommended by ships' physician
Emergency preparedness plan as required by the international safety
management code o Internal and external audits 5.
Basic laboratory and X-ray capabilities
Haemoglobin / haematocrit estimations, urinalysis, pregnancy tests,
blood glucose (all with quality control program as recommended by
the manufacturer)
X-ray machine for new builds delivered after January 1, 1997 6.
A process whereby passengers (prior to embarkation) are requested
to provide information regarding any medical needs that may require
medical care on board. (FYI-ACEP Board) 7.
A health, hygiene and safety program for medical personnel
A regular health, hygiene and safety program for medical personnel
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61.Air Evacuation of Critically Ill Patients from Cruise Ships;
Journal of Travel Med 2001, 9: 335
62.Stay Ship Shape on you Next Cruise American College of Emergency
Physicians www.acep.org/1,32849,0.html Suggestions for preventative
health directed at cruise passengers
63.Advice for Passengers on Cruise Health www.cruisediva.com/cruise%20care.html
64.Cruise ship safety tips: Staying Ship Shape on your Next Cruise
Pennsylvania chapter of American College of Emergency Physicians
www.paacep.org/cruise_ship_safety.htm 65.Cruise Junkie www.cruisejunkie.com
deals with many criticisms of the cruise industry
66.Consumer Reports Travel Letter www2.cdc.gov/neeh/vsp/vspmain.asp
; a non-profit independent information letter reference) noted that
although many cruise liners claim to meet or exceed the International
Commute of Cruise Liner and American College of Physicians but neither
organization enforce their guidelines or inspect them. Consumer
reports recommend making these enforceable laws to actually make
them meaningful.
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